Where do we ship?
We ship to the following countries:
Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Honk Kong SAR China, Hungary, Iceland, Ireland, Italy, Japan, Macau SAR China, Netherlands, New Zealand, Norway, Philippines, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
How much do we charge for delivery?
We charge a flat rate per order, regardless of its size and volume. No matter how many items are in your order, the flat rate is the maximum that you’ll be charged.
When can I expect delivery?
After your order has been submitted, it will take anywhere from 1 to 3 weeks for your canvas prints to arrive at your front door.
What happens if I'm not home to accept the delivery?
You may be left a card informing you that your parcel is ready for collection at your local post office.
If you are unable to find an answer to a question you have please read our shipping policy bellow, or reach out to us by clicking here
Covid 19 Shipping update
Please be aware that ALL couriers are experiencing high demand across their networks, for both national and international deliveries. This is due to -
reduction in air freight capacity and passenger flights
a significant increase in parcels volumes
hygiene and social distancing requirements in ALL courier networks
After you’ve placed your order, delivery may take as little as 1 to 3 weeks, but could take longer due to the above
Delivery time frames are not guaranteed as we utilize third party couriers. If you are working to a deadline, please ensure you contact our support team to confirm delivery time frames.
If you have any additional questions about shipping or delivery please email us at email@example.com and we'll be happy to answer your queries.
As per our terms and conditions of business, from time to time shipping delays may and can occur, due to reasons beyond our control. If shipping is delayed will we do everything possible to ensure a speedy delivery.
You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
If you require a delivery address update, we will endeavor to do this for you, if the order has not yet shipped.
We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
Canvas Factory can not be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay an additional delivery fee of $20 to reship your order.
If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying a $20 reshipment fee.
You acknowledge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
You acknowledge that Canvas Factory do not offer compensation for shipping delays, for both normal and express shipping
Items destined for some countries may attract customs charges. You the customer acknowledge you have sole responsibility in paying these fees. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation
You the customer accept that if you are working to any deadlines the responsibility of ordering in time is placed solely on you, and that Canvas Gang are not liable for any missed deadlines or lost business because of shipping delays.