Return & Refund Policy

CUSTOM WORD ART CANVAS RETURNS

Due to the customized nature of the products we produce at Canvas Gang, we cannot offer returns. Your custom word art canvas is designed with care and is entirely personal to you.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavor to make sure you're happy with your piece.

If you received the wrong product, incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will not process if your custom word art canvas has entered the manufacturing stage. 

Please be aware that when we create your canvas, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo with bright colors and less dark colors so that the wording is easily shown. Low quality photos will result in a low quality canvas. Photos which are extremely dark will also show less words. 

We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit elements in the photo.   

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.