Return & Refund Policy
RETURNS
Our return policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Custom orders are non-returnable
To request a return, contact us at info@canvasgang.com
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Custom orders are non-refundable
To request a return, contact us at info@canvasgang.com
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, after checking your bank account, we advise that you contact your credit company first as It may take them a few days to process your refund. Your credit will only appear in your account after it has been processed.
If you have done all of the above and you still have not received your refund, please contact us at info@canvasgang.com.
DAMAGED GOODS DURING TRANSIT
We only replace items if they are defective or damaged upon delivery. So if you have received your order and it has been damaged during transit, simply provide us with photographic evidence of the damage within 7 days of receiving the goods, and we will provide you with a replacement at no extra cost.
Contact us with your issue at info@canvasgang.com
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, we advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you are unable to find an answer to a question you have, please reach out to us by clicking here
Getting Started
STEP 1:
Upload the photo & words of your choice here, select your canvas size and proceed to checkout
We will then email you a preview of your canvas within 24 hours.
Our custom typographic word art canvases are available in 19 different sizes so you can pick the ideal size fit for your decor needs. There are 3 different categories of sizes, 1. Square 2. Wide. 3. Tall.
We value quality, which is why we provide high resolution prints on 360GSM canvas material, stretched across a 3 cm frame made of robust kiln-dried wood. This means all are canvases come attached to a frame and ready to hang as soon as you receive your delivery. We remove the hard work for you!
We seal all our canvases with a coating that makes them resistant to ultraviolet light, dust and water. So rest assured, as our canvases tick all the boxes for constructional strength, durability, aesthetics and visual quality.
We offer free worldwide shipping to over 40+ countries!
As soon as your order is placed, we begin manufacturing your canvas.
Once manufacturing is complete (which takes anywhere from 2 to 7 business days depending on volume of orders) you will receive an email notification as soon as it is shipped to you.
You can expect your delivery to arrive anywhere between 1 to 2 weeks after your canvas has been manufactured.
Custom Word Art Canvas Order Yours Today
(Please be aware due to Covid-19, delivery time may be subject to possible delays)