FAQ

  • What type of photos can I use?
  • What words can I use to from my canvas?
  • Is my photo good enough to use?
  • Can I see my word art canvas before it gets printed?
  • What are the canvas dimensions?
  • Can I change or cancel my order?
  • Can you change the font style of a custom word art canvas?
  • Do you ship worldwide?
  • What are the shipping times and prices?
  • When will my order arrive?
  • Can I track my order?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Which payment methods do you accept?
  • Do you offer refunds?
  • What if I don't like my custom word art canvas?
  • How long do I have to wait for a reply to my email?
  • How else can I contact the team?

My Custom Word Art Canvas

What type of photos can I use?

We allow you to upload any type of photo you resonate with! Be sure it has bright colors! 

Photo examples: Birthday, wedding, friends, family, travel, pet, nature, music, love etc 

Please be aware that when we create your canvas, we use the photo you uploaded with your order. If you do not follow our photo guide, we cannot offer any solution. It's your responsibility to submit a high quality photo with bright colors and less dark colors so that the wording is easily shown. Low quality photos will result in a low quality canvas. 

Note: Photos which void copyright will not be accepted. It must be a photo you own the rights to and are allowed to use. 

What words can I use to from my canvas?

Anything your heart desires! Be creative, the canvas is your expression, the words are your brush!

Wording ideas:

  • A story or poem
  • your affirmations & goals
  • inspirational quotes
  • lyrics to your favorite song
  • wedding vows,
  • your feelings towards a partner etc 

Is my photo good enough to use?

If you followed our photo guidelines which is to make sure your photo has bright colors and is of high resolution, then yes your photo is very likely good enough to use.

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high quality photos.

Can I see my word art canvas before it gets printed?

Yes you can. All customers get to preview their canvas and request any changes before printing. We'll email you your canvas preview once it is ready.

What are the canvas dimensions?

We offer 9 different sizes for your custom word art canvas.

3 Tall: 

  • 16" x  24 / 40 x 60cm
  • 20" x 30 / 50 x 75cm
  • 24" x 36 / 60 x 90cm 

4 Wide 

  • 24" x 16 / 60 x 40 cm
  • 30" x 20 / 75 x 50cm
  • 36" x 24 / 90 x 60cm
  • 48" x 32 / 120 x 80cm

2 Square

  • 20" x 20 / 50 x 50xm
  • 30"x 30 /  75 x 75cm

Can I change or cancel my order?

If you have placed an order recently and have changed your mind regarding the photo or wanting to cancel your order, this must be done within 24 hours. You must let us know via email. If 24 hours have passed, we will not be able to process your request if your custom word art canvas has entered the manufacturing stage. 

Can you change the font style of a custom word art canvas?

No, the custom word art canvases are produced using the same style of font for all orders.

Shipping & Payment Methods

Do you ship worldwide?

Yes we do! We ship worldwide to over 40+ countries. 

What are the shipping times and prices?

We offer free worldwide shipping! All orders generally take 2-7 days to be created and shipped. This can increase slightly during sales periods. Transit time vary by country. 

We send all customers a preview of your custom canvas and ask for your approval before printing. So the faster you approve, the quicker we can ship!

Please note:

  • If your order requires a new photo please understand that this will of course lengthen the production time.
  • We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order

When will my order arrive?

Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually up to 2 weeks for most orders. 

All orders generally take 2-7 days to be created and shipped. This can increase slightly during sales periods. 

Once manufacturing is complete you will receive an email notification as soon as it is shipped to you.

You can expect your delivery to arrive anywhere between 1 to 2 weeks after your canvas has been manufactured.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just Click here and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@canvasgang.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Which payment methods do you accept?

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.

Returns & Refunds

Do you offer refunds?

Due to the customized nature of the products we produce at Canvas Gang, we cannot offer returns & refunds. Your custom word art canvas is designed with care and is entirely personal to you.

If you received the wrong product, incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case with photo evidence.

You can read more about our Return & Refund Policy here

What if I don't like my custom word art canvas?

We're 100% dedicated to ensuring you love your custom word art canvas!

Once your canvas preview is ready, we'll send it to you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.

Customer Support

How long do I have to wait for a reply to my email?

You should expect to receive a response within a couple of hours.

During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.

If you would like a quicker response please feel free to utilize our messenger chat feature!

How else can I contact the team?

You can reach the team at canvas gang either by email at info@canvasgang.com or using the contact us form

However, for the quickest response you can chat to us via our messenger chat feature!